chikara · LEGAL · SUPPORT

支援與常見問題 · Support & FAQ

繁體中文

聯絡我們

Email 任何問題、意見、bug 回報請寄信。我們會在 5 個工作天內回覆。

常見問題

帳號

怎麼註冊?

新版 chikara 採邀請制:學員需要推薦碼,教練需要邀請碼。從你的教練或 chikara 取得後,在 app 點 Sign in with Apple → 填顯示名稱 + 推薦碼/邀請碼 → 完成註冊。

忘記密碼?

如果你是用 Email 登入:聯絡 support@chiparashi.tw 申請密碼重設(後台處理)。如果你是用 Apple 帳號登入:直接在 app 重新點 Sign in with Apple 即可。

怎麼刪除帳號?

app 內「設定 → 危險區 → 刪除帳號」。需要在確認對話框輸入 DELETE 解鎖永久刪除按鈕。送出後帳號立刻永久刪除,所有訓練紀錄、課表、體態資料、配對關係無法復原。

刪除後可以恢復嗎?

不行。我們不提供使用者自助復原。如有非預期情況請寄信,最多 30 天內我們可以協助確認操作紀錄,但已標記刪除的資料不可恢復。

訓練

怎麼跟教練配對?

請教練在他的 app 產生 6 碼配對碼或邀請連結。配對碼:「設定 → 配對碼 → 輸入」貼上即可。邀請連結:直接點開連結進入註冊/配對流程。

可以同時連 Apple Watch 嗎?

可以。安裝 chikara watchOS app(隨 iOS app 安裝)。第一次配對請至「設定 → Apple Watch」依指示啟用 WatchConnectivity 權限。

離線時可以記錄訓練嗎?

可以。所有訓練紀錄會先寫入手機 SwiftData,連線後自動同步到伺服器。

AI 功能

AI 訓練回顧是怎麼產生的?

我們把你訓練結束後的紀錄摘要送給 Anthropic Claude API 生成個人化建議。送出的內容不包含 email 或姓名以外的個資。

可以用我自己的 Claude API key 嗎?

可以。「設定 → 個人資料 → AI Key」填入即可。填入後請求改用你的 key,我們不留存。

隱私

你們會分享我的資料嗎?

不會。詳見隱私權政策

資料儲存在哪?

Google Cloud(asia-east1,台灣彰化縣)。

English

Contact us

Email For any questions, feedback, or bug reports. We respond within 5 business days.

FAQ

Account

How do I sign up?

chikara is invite-only at this stage. Students need a referral code; coaches need an invite code. Get one from your coach or from chikara, then in the app tap Sign in with Apple → fill in display name + the code → finish registration.

Forgot password?

Email login: contact support@chiparashi.tw for a password reset (handled manually). Apple login: just tap Sign in with Apple again in the app.

How do I delete my account?

In the app: Settings → Danger Zone → Delete Account. You must type DELETE in the confirmation dialog to unlock the permanent-delete button. Once submitted the account is removed immediately; workouts, templates, body composition, and pairings are not recoverable.

Can I restore a deleted account?

No. We do not offer user-side restoration. If something went wrong by accident, email us — within 30 days we may be able to confirm what happened, but data flagged for deletion cannot be brought back.

Training

How do I pair with a coach?

Ask your coach to generate either a 6-digit pairing code or an invite link from their app. Pairing code: enter it under Settings → Pairing Code. Invite link: open the link to start the join flow.

Apple Watch support?

Yes. The chikara watchOS app installs alongside the iOS app. First-time setup: Settings → Apple Watch and follow the prompts to grant WatchConnectivity.

Offline training?

Yes. All workout records are written to local SwiftData first and synced to the server when connectivity returns.

AI

How are AI workout reviews generated?

After you finish a workout, a summary of the records is sent to the Anthropic Claude API to generate personalised feedback. The content sent does not include personal data beyond your email and name.

Can I use my own Claude API key?

Yes. Settings → Profile → AI Key. Once set, requests use your key and we don't retain it.

Privacy

Do you share my data?

No. See the Privacy Policy.

Where is my data stored?

Google Cloud, region asia-east1 (Changhua County, Taiwan).